Terms & Conditions of Business
Summary
I strive to ensure that the clinic runs as smoothly as possible causing the least amount of stress possible to my clients and their cats.
The costs of advanced investigations and treatments can be substantial. At the time of consultation an estimate of expected costs will be given. It is the nature of veterinary medical problems that deviations from what was expected may occur, but I will endeavour to keep clients updated on any major variations in costs.
All fees are subject to VAT and payment in full is expected at the time of consultation. I further reserve the right to take deposits prior to the commencement of treatment. Electronic forms of payment are preferred (for established clients, BACS payment). I cannot accept cash.
Some insurance companies have excesses and exclusions within their policies; I suggest clients contact their individual insurance company prior to the booked appointment to confirm their level of cover. I regret that I cannot facilitate direct claims to insurance companies. I am, however, happy to process clients' insurance forms promptly as soon as they are submitted (within 14 days). If in doubt, contact the insurance company and request a 'pre-authorisation' claim form prior to your appointment and commencement of investigation and/or treatment.
I will try my best to ensure that diagnostics and treatment can be performed on the same day as initial consultation; however, due to the unpredictable nature of veterinary medical care, I hope that you understand that this may not be possible in every case.
Please read the detailed version of my Full T&Cs of Business
The costs of advanced investigations and treatments can be substantial. At the time of consultation an estimate of expected costs will be given. It is the nature of veterinary medical problems that deviations from what was expected may occur, but I will endeavour to keep clients updated on any major variations in costs.
All fees are subject to VAT and payment in full is expected at the time of consultation. I further reserve the right to take deposits prior to the commencement of treatment. Electronic forms of payment are preferred (for established clients, BACS payment). I cannot accept cash.
Some insurance companies have excesses and exclusions within their policies; I suggest clients contact their individual insurance company prior to the booked appointment to confirm their level of cover. I regret that I cannot facilitate direct claims to insurance companies. I am, however, happy to process clients' insurance forms promptly as soon as they are submitted (within 14 days). If in doubt, contact the insurance company and request a 'pre-authorisation' claim form prior to your appointment and commencement of investigation and/or treatment.
I will try my best to ensure that diagnostics and treatment can be performed on the same day as initial consultation; however, due to the unpredictable nature of veterinary medical care, I hope that you understand that this may not be possible in every case.
Please read the detailed version of my Full T&Cs of Business
